At panako, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information as a registered panako player in the Philippines.
As a panako player, you have the right to access, correct, and request deletion of your personal data at any time. Our team is here to help — just reach out to our support team.
panako complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable PAGCOR data handling requirements.
Six core principles that guide how we handle your personal information every single day.
All personal data stored by panako is encrypted at rest using industry-standard AES-256 encryption. Your information is never stored in plain text, and access is restricted to authorized personnel only.
Every connection to panako.net is secured with SSL/TLS encryption. Data transmitted between your device and our servers — including login credentials and payment details — is fully encrypted in transit.
panako only collects the personal data that is strictly necessary for account registration, KYC verification, payment processing, and regulatory compliance. We do not collect data we do not need.
panako does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is only shared with trusted service providers and regulatory bodies as required by law.
You can request a copy of the personal data panako holds about you at any time. If any information is inaccurate or outdated, you have the right to request a correction through our support team.
Subject to our legal and regulatory retention obligations, you may request the deletion of your personal data from panako's systems. Requests are reviewed and processed within 30 days of receipt.
panako ("we," "us," or "our") operates the online gaming platform accessible at panako.net. We are committed to protecting the privacy and personal data of all individuals who interact with our platform, including registered players, prospective players, and visitors to our website.
This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines. It also reflects our obligations under PAGCOR's regulatory framework for licensed online gaming operators.
By registering for a panako account or using the panako platform, you acknowledge that you have read, understood, and agreed to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this Policy, please do not use the panako platform.
For the purposes of the Philippine Data Privacy Act of 2012, panako is the personal information controller responsible for the personal data collected through the panako platform. This means panako determines the purposes and means of processing your personal data.
If you have any questions about how panako handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) at the contact details provided in Section 14 of this Policy.
panako collects the following categories of personal data from players and platform users:
Identity Data:
Contact Data:
Financial Data:
Technical Data:
Gaming Data:
Communications Data:
panako collects personal data through the following means:
panako uses your personal data for the following purposes:
panako processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
panako does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
All third-party service providers who process personal data on panako's behalf are required to implement appropriate technical and organizational security measures and to process data only in accordance with panako's instructions.
panako uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security functions. The following types of cookies are used:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the panako platform. Strictly necessary cookies cannot be disabled as they are essential for platform operation.
panako retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention periods:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with panako's data disposal procedures.
panako implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, panako will notify the National Privacy Commission and affected individuals in accordance with the timelines prescribed under the Data Privacy Act of 2012 and NPC guidelines.
While panako takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your panako account credentials.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by panako:
To exercise any of these rights, please contact panako's Data Protection Officer using the contact details in Section 14. panako will respond to all data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notification to you.
The panako platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine law and PAGCOR regulations governing casino-style online gaming. panako does not knowingly collect personal data from individuals under the age of 21.
If panako becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, all personal data will be deleted, and any deposited funds will be returned to the originating payment method following verification.
If you believe that a minor has registered on the panako platform, please contact our support team immediately so that we can take appropriate action.
panako reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material, panako will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the panako platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how panako protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or panako's handling of your personal data, please contact our Data Protection Officer:
If you are not satisfied with panako's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines through its official channels.
Your data is safe with us. Join millions of Filipino players who trust panako for fair games, fast GCash payouts, and a platform that genuinely puts your privacy first.
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